Returns & Refunds

Nothing in this policy limits rights that customers may have under applicable consumer protection laws. Where mandatory legal rights apply, Global HSE Consulting Limited will handle requests in accordance with those requirements.

Customers may request cancellation of an order, programme, briefing, consultation, or service before delivery begins. The applicable outcome may depend on the service type, work already performed, third-party costs, agreed terms, and scheduled delivery date.

Most Global HSE Consulting Limited services are digital, professional, advisory, training, or consulting services and do not involve physical return shipping. If a physical product or printed material is supplied, return shipping costs will be reviewed based on the circumstances of the order and applicable law.

Approved refunds are normally processed through the original payment method or another agreed method. Processing times may vary depending on the payment processor, bank, card issuer, or financial institution involved.

Unless otherwise stated, refunds are processed in Canadian Dollars (CAD). International customers may see currency conversion effects, exchange-rate differences, or bank fees applied by their financial institution or payment provider.

Customer satisfaction is important to us. If you experience any issue with a product or service, we encourage you to contact us directly so we may have the opportunity to resolve the matter promptly, fairly, and professionally.